Office of Continuous Improvement

NORMAN G. HASBROUCK, Special Assistant to the President                                                  Director of Continuous Improvement, Old Main 210, Ext. 1561

TIMOTHY BUCHANAN, Executive Director of Special Initiatives, Old Main 208, Ext. 5887

WALTER CZEKAJ, University Exhibitions Coordinator, 335 Manderino, Ext. 5244

RICHARD KLINE, Director of Institutional Research, Old Main 208, Ext. 4074

SUZANNE SARRA, Management Technician, Old Main 207, Ext 1673

The Office of Continuous Improvement provides leadership in assessing institutional effectiveness and in identifying areas for continuous improvement activities.  It organizes and administers satisfaction surveys of University stakeholders (students, faculty, staff, alumni, etc.).  It conducts on-line surveys and polls to provide current data for decision-making. Additionally, it facilitates the analysis of University work processes and procedures with the goal of improving performance and customer satisfaction.